PRODUCT FAQS

  • Wood Dust disintermediates the design process and connects buyers directly with the designers and furniture makers and craftsmen. By cutting out the middlemen and reducing overhead costs., we are able to offer high-quality, custom-designed furniture at more affordable prices.

  • Wood Dust is committed to providing high-quality, custom-designed furniture to our buyers. Our team of experienced furniture makers and craftsmen use only the highest-quality materials to ensure the durability and longevity of our products. You can also see examples of our work in our portfolio before placing an order. Quality is guaranteed in terms of match to specification and any demonstrable defects fixed at our cost.

  • Yes, you can request material samples or a small mock-up before the manufacturing process begins. We understand the importance of ensuring that the final product meets your expectations and are happy to provide samples upon request.

  • We only source from suppliers that conform to our sustainability and ethical practices policies. Please read our reponsible design section for more information

  • Our intentions are to assist the The buyer to owns the design IP. If other customers wish to license another customer’s design, then Wood Dust will license the design from the buyer and will the licensor can earn up to 15% fee every time the item is purchased by someone else from our marketplace on our website. This ensures that the buyer retains control over their intellectual property while still allowing them to profit from their design. This helps to promote great design and democratization amongst the Wood Dust community.

  • Wood Dust’s philosophy is to democratise the design process, and intends to help the design rights to belong to the customer. To that end we have a process which endeavours to achieve this, guide customers in that regard, and where appropriate to flag and resolve potential issues. takes copyright infringement seriously and expects all buyers to submit original designs or designs that they have the legal right to use. If we receive any complaints of copyright infringement, we will investigate the matter and take appropriate action

SHIPPING FAQS

Our aim at Wooddust is to ensure fast and cost-effective delivery of your purchase. Our team assesses each order on a case-by-case basis, taking into account the destination, weight, and size of items. We may offer upgraded shipping options during checkout if consolidating items can result in better rates and delivery times. You will see the exact shipping cost for your entire order at checkout.

  • Shipping charges are calculated based on the total value of the merchandise being shipped to each address.

    Our shipping fees include handling, processing, item selection, packaging, and transportation.

    Please note that certain items may incur additional shipping charges due to their large size or bulkiness.

  • For Standard Delivery to Alaska, Hawaii, and U.S. Territories, expect a delivery time of 12-16 weeks.

    For Rush Delivery, expect 8-12 weeks. If you need shipping quotes for larger items, please contact us at +1 (484)-892-7614 to place your order.

    International orders for eligible furniture items totaling $5,000 or more can be completed by filling out the International Order Quote form.

  • charges quoted per order are based on the total value of merchandise shipped to each address